HD Heirdesk
Organised document folders and archival boxes on a wooden surface
REF 00 — Overview

Bringing order to what a household holds, before an appointment with a professional makes that order matter

Records location, heirloom cataloguing and full archive organisation — descriptive, administrative work carried out quietly and without pressure.

Send an Enquiry View Programmes
+60 3-2141 8637 [email protected] Kuala Lumpur, MY

CATALOGUE INDEX — This page

00 Scope & Boundaries 1 min 01–03 Programmes 3 min 04 Questions & Answers 2 min 05 Enquiry —
REF 00 Scope & Boundaries

What sits inside this service, and what does not

INSIDE — administrative and descriptive work

  • Locating and listing documents by category, location and format
  • Photographing and describing objects in plain language
  • Scanning and indexing paper records to family-owned storage
  • Writing provenance notes in the family's own words
  • Labelling, sorting and physical organisation to one convention
  • Producing plain-language orientation documents

OUTSIDE — referred to a qualified professional

  • Drafting, interpreting or advising on legal documents
  • Valuing objects or papers for any regulated purpose
  • Filing documents with any authority or institution
  • Providing legal, tax, or financial advice
  • Making recommendations on what should happen to any asset
  • Acting as a representative of the family in any formal context
REF 01–03

Programmes

Three clearly scoped programmes. Each produces a written output the family keeps. Nothing is drafted, interpreted or submitted to anyone.

Open drawers with organised folders
REF 01

Records Location Session

A single two-hour session producing one honest answer: what documents does this household hold, and where are they? A coordinator walks through drawers, cupboards and devices with you and writes an inventory you keep.

  • Written inventory with location map
  • Gap list of documents not yet found
  • Plain-language glossary of terms found
  • Scope: one household, 2 hours + 2 days write-up

RM 520

Enquire about this session
Heirloom objects arranged on a neutral background for cataloguing
REF 02

Heirloom Cataloguing Programme

A five-session programme for households holding objects as well as papers — jewellery, photographs, books, furniture, letters. Each item receives a reference, a description and a provenance line in the family's own words.

  • Photographed catalogue — printed and digital
  • Reference labels and provenance notes
  • Storage condition checklist
  • Scope: 5 × 2-hr sessions, up to 120 items

RM 1,940

Enquire about this programme
Filing boxes and document storage in an organised archive room
REF 03

Estate Records Archive Programme

A four-month programme for families whose paperwork spans decades, properties and several people. The coordinator inventories, separates, scans, indexes, labels and writes — producing a set that any family member can follow.

  • Indexed digital archive on family-owned storage
  • Full orientation document and open-questions register
  • Three family walkthrough sessions
  • Scope: up to 18 sessions across 16 weeks

RM 4,600

Enquire about this programme
REF 04

Records families usually hold

This is not a checklist of what you must have. It is a starting point for a conversation about what your household may contain.

Title deeds and sale and purchase agreements
Insurance policies and renewal schedules
Bank account and investment statements
Family photographs and negatives
Company registration documents and share certificates
Letters and correspondence spanning generations
Birth, death and marriage certificates
Religious or cultural documents and records
Jewellery with or without purchase receipts
Digital files on old laptops, hard drives and cloud accounts
REF 05

Questions families ask before writing to us

What does a coordinator actually do during a session? +
The coordinator sits alongside you and works through one container, drawer or device at a time. Every item is noted by category, location, format and condition — but nothing is read for meaning and nothing is interpreted. At the end of the session you have a written list. The coordinator does not offer any view on what documents mean or what you should do with them.
Do I need to prepare anything before a session? +
Nothing at all. Many families contact us precisely because the papers are in a state of disarray and they do not know where to start. You do not need to sort, label or move anything in advance. The programme begins from whatever condition the household is currently in.
Can the sessions be done by video call rather than in person? +
The Records Location Session can be done by video call, where a family member carries the laptop or phone through the space. In-person is generally more thorough for the Heirloom Cataloguing and Archive Programmes because objects need to be held and measured. We discuss this when we respond to your enquiry.
What happens to the scanned files and photographs? +
Everything goes onto storage you own — an external drive you provide or a cloud folder you control. We do not hold copies of your documents or images after the programme closes. You receive a written handover note confirming what was transferred and where.
Will this replace the need for a lawyer or executor? +
No. Our work sits entirely before that appointment, not instead of it. Families tell us that their first consultation with a solicitor or estate administrator goes considerably more smoothly when there is already a clear inventory in hand. We also maintain a written open-questions register throughout — a list of every point we suggest you raise with a qualified professional.
How are fees structured, and is a deposit required? +
Fees are flat per programme, stated clearly in the fee card on our Solutions page. A 50% deposit is requested before work begins, with the balance on delivery of the written output. No additional charges arise for within-scope work. If a household turns out to be larger than originally described, we discuss scope adjustment before continuing.
REF 06

An enquiry is a conversation, and nothing is booked by writing to us

Tell us briefly what the household holds and what you are trying to bring into order. We will write back within two working days with an honest picture of which programme, if any, fits your situation.

Send an Enquiry
+60 3-2141 8637 [email protected]
REF 07

Our Location

3 Jalan Kia Peng, 50450 Kuala Lumpur

REF 05

Send an Enquiry

An enquiry is a conversation and nothing is booked by writing to us. Describe what the household holds and what you are trying to bring into order — we will write back within two working days.

CONTACT DETAILS

Telephone

+60 3-2141 8637

Address

3 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

Office Hours

Monday – Friday: 9:00 am – 5:30 pm
Saturday: 9:00 am – 1:00 pm
Sunday & Public Holidays: Closed

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